7u7ai Privacy Policy
The security of your personal information is our top priority — this policy explains how 7u7ai collects, stores, and protects your data.
Introduction & Scope
This Privacy Policy ("Policy") applies to all registered and unregistered users of the 7u7ai platform. Before reading this policy, please make sure you have read the entire document carefully.
7u7ai is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy and protection of our users' personal information. This policy explains how 7u7ai collects your personal information, why it is collected, how it is used, and how it is kept secure.
By using our website or services, you automatically agree to comply with the terms of this policy. If you disagree with any part of this policy, please refrain from using our platform.
This policy applies to the 7u7ai main website, mobile-optimized interface, and all associated services.
What Information We Collect
Information You Provide Directly
When you open an account or use services on 7u7ai, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- bKash, Nagad, or Rocket account details (for financial transactions)
- Document information required for identity verification
- Any other information provided by the user themselves
Automatically Collected Information
When you visit our platform, the following information may be collected automatically:
- IP address and device type
- Browser version and operating system information
- Pages visited and session duration
- Information obtained from cookies and similar tracking technologies
- Transaction history and gameplay activity
Purpose of Data Use
7u7ai uses collected personal information only for the following legitimate purposes:
Service Operations
- Account creation and management
- Processing deposits and withdrawals
- Providing bonuses and promotions
- Providing customer support
- Identity verification process
Security & Compliance
- Preventing fraud and unethical activity
- Enforcing responsible gaming policies
- Complying with applicable legal obligations
- Ensuring platform security
- Dispute resolution and auditing
Service Improvement
- Improving user experience
- Analyzing platform performance
- Developing new services and features
- Identifying and fixing errors
Communication
- Sending important account notifications
- Transaction confirmation messages
- Security alerts and updates
- Policy change notifications
Cookies & Tracking Technologies
7u7ai uses cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that help us improve the quality of our services.
Essential Cookies
These cookies are essential for the basic functioning of the website. They are required to maintain login sessions, store security tokens, and temporarily hold form data. Disabling them will prevent the platform from working properly.
Functional Cookies
These cookies help remember your preferences and settings — such as language preferences and platform customization. They make your user experience more convenient.
Analytics Cookies
These cookies help us understand how users are using the platform. This information is aggregated and anonymized, and is used for service improvement.
Cookie Controls
You can control cookies by changing your browser settings. However, please note that disabling essential cookies will prevent many core features of the 7u7ai platform from working. For detailed instructions, refer to your browser's help section.
Information Sharing with Third Parties
7u7ai never sells your personal information to third parties for commercial purposes. However, limited sharing of information may occur in specific circumstances, as detailed below.
Payment Processors
To complete financial transactions, 7u7ai works with mobile financial service providers such as bKash, Nagad, and Rocket. These payment processors receive only the minimum information necessary to complete transactions and are bound by their own privacy policies.
Game Software Providers
Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, and Ezugi supply games to our platform. Technical information related to gameplay may be shared with these providers, but not directly identifiable personal information.
Legal Obligations
If required under a court order, government directive, or applicable law, 7u7ai may be compelled to disclose information to the relevant authorities. In such circumstances, we will always follow due legal process and make every effort to protect user privacy to the extent possible.
Business Transfers
In the event of a merger, acquisition, or asset sale, user information may be transferred. In such circumstances, we will provide advance notice to affected users and ensure that the new entity maintains the same privacy standards.
Data Security Measures
7u7ai adopts industry-standard security measures to protect your personal information. We maintain both technical and organizational safeguards.
Technical Safeguards
- SSL/TLS encryption — all data transmissions are secured
- Encrypted database storage
- Firewall and intrusion detection systems
- Regular security audits conducted
- Two-Factor Authentication
Organizational Safeguards
- Data access restricted to authorized personnel only
- Rigorous staff training and confidentiality agreements
- Data breach response plan
- Regular data protection reviews
- Minimum necessary data collection policy
While we adopt the highest security measures, no method on the internet is 100% secure. We therefore ask that you keep your password confidential and notify our support team immediately if you notice any suspicious activity.
Data Retention Period
7u7ai retains your personal information only for as long as necessary. In determining the retention period, we consider the following:
- Information for active accounts used to provide services is retained for as long as the account remains active.
- Financial transaction records are kept for the period required by applicable legal obligations.
- Even after an account is closed or deactivated, some information may be retained for a specified period for legal reasons.
- Information collected for advertising and marketing purposes will be deleted after you withdraw your consent.
- Once the required period has ended, information is securely deleted or anonymized.
Your Rights
As a 7u7ai user, you have the following rights regarding your personal information:
Right of Access
You may request a copy of the personal information we hold about you from 7u7ai at any time. We will fulfill your request within a reasonable timeframe.
Right to Rectification
If any of your information is incorrect or incomplete, you may request a correction. We will verify your identity and update the information as quickly as possible.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations.
Right to Restrict Processing
You may request that we restrict the processing of your information in certain circumstances, such as while a dispute over the accuracy of the information is ongoing.
Right to Withdraw Consent
You may withdraw your consent to optional data processing at any time. Withdrawal of consent will affect future processing but not processing that has already taken place.
Right to Complain
If you have any concerns regarding the protection of your data, you may contact the 7u7ai support team directly. We will take your complaint seriously.
To exercise any of the above rights, please contact our support email. We will process your request after verifying your identity.
Privacy Protection for Minors
7u7ai is for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. An age verification process is carried out at the time of account registration.
If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information. Parents or legal guardians who believe their child is using our platform should contact us immediately.
Policy Changes and Updates
7u7ai may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:
- By posting a prominent notice on our website.
- By sending a notification to your registered email address.
- By displaying a notification when you log in to the platform.
We will note the date of the most recent changes on this page. Continued use of the platform after a policy change will be considered as your agreement to the updated policy.
We recommend that you visit this page regularly and stay up to date with the latest policy.
Data Transfer and Storage
Your information may be stored primarily in Bangladesh and on the servers of our service providers located in other countries. For any international data transfer, 7u7ai ensures that:
- Adequate data protection measures are in place in the recipient country.
- Contractual safeguards with third parties are in place.
- Data protection standards are consistent with this policy.
- Your information is always protected by industry-standard encryption.
Contact Us
Privacy-Related Requests
If you have any questions, comments, or requests regarding this privacy policy, please get in touch with us. Our support team is ready to assist you in both Bengali and English. We will do our best to respond to your request as quickly as possible.
To exercise your privacy rights or to raise any concerns about data protection, reach us through the following:
For quick assistance
To resolve privacy requests or complaints quickly, please include the following information in your message:
- The email address registered to your account
- Type of request (correction / deletion / access)
- Detailed description and supporting evidence where applicable
7u7ai respects your privacy. We consider every request with care.